FAQ

Where are you located?

We are located at 3734 W. Belmont Ave. in Chicago’s Avondale neighborhood. We are near the intersection of N. Milwaukee Ave. and Belmont, just a short walk west of the Belmont blue line station.

What are your hours?

Sun-Fri: 11AM-2AM
Sat: 11AM-3AM

Is Sleeping Village 21+? Do I have to show ID to get in?

Yes and yes. Sleeping Village is 21+, without exception. A valid, government-issued ID is required to enter the premises.

Are there seats?

Our front bar area and patio have a mix of chairs, stools, picnic tables, and booths. Our event space is standing room only; however, we are happy to make accommodations for guests with limited mobility or other impairments. If you are attending an upcoming event and would like to request seating please email info@​sleeping-​village.​com.

Do you have parking?

We do not have dedicated parking on site for patrons, however, there is ample street parking in the surrounding area. Please be aware of parking signage and permitted areas, and be mindful of our neighbors when entering and exiting the venue.

Do you have an ATM?

We do not have an ATM on site. Please plan your visit accordingly. 

Do you have a coat check?

No.

Do you have a physical box office? Can I buy tickets there without fees?

Yes, you can buy tickets with no service fees at our main bar on Saturdays and Sundays from 11AM-6PM. We accept both cash and credit card, so stop by for a coffee or beer and grab some tickets to an upcoming show.

Can I get tickets to a sold out show?

We occasionally release tickets to sold-out shows based on the number of no-shows we have. This is often done later in the evening around the headliner’s set time, however, there is no guarantee we’ll do so, and generally, if a show is sold out online, there are no further tickets available. The best place to learn if and when we’re releasing additional tickets is via our Twitter and Facebook and Instagram. We also send out weekly newsletters with show info.

Can I get a refund on my ticket?

We do not issue refunds or offer ticket exchanges. All sales are final. We are unable to offer refunds for unused tickets or for guests who are denied entry due to invalid ID. Event time and lineup are subject to change. In the case of an event cancellation, refunds will be provided via the point of purchase used. Resale of any ticket at a price greater than the original ticket price is prohibited. We reserve the right to revoke or reclaim possession of any tickets from the buyer who violates such restrictions.

Who should I contact if I have ticketing questions?

Please contact Etix customer support at 8005143849 or support@​etix.​com. Etix hours of operation are: Monday-Saturday 8AM-7PM CT and Sunday 11AM-7PM CT.

I left my credit card at Sleeping Village. When can I pick it up?

Please come between 11AM-6PM to retrieve your card. All open credit card tabs are subject to a 20% auto-gratuity at the close of the business day.

Are there any hotels in the nearby area?

Sleeping Village has a partnership with Hotel Versey, located at 644 W. Diversey Parkway, which is approximately 4 miles east of our location. For discounted rates, please call Hotel Versey at (773) 5257010 and mention Sleeping Village or visit the discount link here.

Do you allow dogs?

We allow dogs daily until 7PM. All dogs must be well-behaved and on leash at all times.

Where can I find your draft list?

You can find our draft list here.

Do you have food?

We do not have a kitchen, however, we do have some prepackaged food, such as cured meats, cheese plates, pastries, and bar snacks. Guests are also welcome to bring in outside food to enjoy at the bar. 

Do you accept table reservations in the front room?

We do not accept reservations.

What is your purse/​bag/​backpack policy?

All of the above items are subject to search.

What is your camera policy?

Our camera policy varies from show-to-show, depending on the wishes of the performing artist and their management. We ask that you do keep in mind that, for the vast majority of concerts at Sleeping Village that feature national and/​or regional headlining acts, the camera policy the artist(s) ask us to enforce is NO AUDIO, NO VIDEO, NO PRO – with PRO being defined as anything with a detachable lens. Feel free to inquire with a member of our door and/​or security staff when you arrive about the specific policy for the event you are attending.

Are you hiring? Do you offer internships?

Please send resumes and internship inquiries to jobs@​sleeping-​village.​com for consideration.

Who should I contact for booking?

Please email booking@​sleeping-​village.​com and fill out our submission form here. All submissions are welcome, but please keep in mind that we receive many requests and are not able to respond to all inquiries. We keep all information on file and reference the submission form responses frequently.

Who designed your logo and other visual elements?

Our friends at Someoddpilot did all that. If you need help with branding or design work, hit them up.

Do you have a publicly posted code of conduct?

Yes, we do. You can read it here.